Support

Need help with Pub Run Clubs? Send us an email and we'll get back to you as soon as we can.

Common questions

How do I connect or fix Strava?

Go to Settings → Strava and tap Connect with Strava. We only fetch activities that fall around a club event you've RSVP'd to. If runs aren't appearing, check you've RSVP'd Going to the event and that the activity date and time overlap the event window.

Why wasn't my Strava run matched to an event?

Matches are based on the event start/end time and your activity time. If your run started well before the event window or finished well after it, we won't see it — we deliberately don't read your wider Strava history. You can always log that run manually instead.

Does anything import automatically?

No. A matching activity appears as a suggestion on your home screen and in your Strava inbox, with Import and Dismiss. Suggestions you ignore expire and are deleted automatically. We never post anything to Strava.

How do I delete my account and data?

Go to Settings → Danger zone → Delete account. This permanently removes your account, runs, clubs you own, and Strava connection. You can also download a copy of your data first from Settings → Your data.

How do I report a club, event, or image?

Tap the Report button on any club, event, run, or image. Reports go straight to our moderation team.

How do I leave or delete a club?

Visit the club page, open the menu, and choose Leave club. Club owners can transfer ownership or delete the club from the club settings screen.

Strava

When you connect Strava we request only the read and activity:read scopes — enough to read your basic profile and your activities so we can match them to club events you've RSVP'd to. We never post to your Strava account, never share your Strava data with third parties, and never charge for Strava features.

To disconnect: go to Settings → Strava → Disconnect. You can also revoke access directly from your Strava apps settings. Either way we delete your Strava tokens and Strava-sourced data within 24 hours. If that doesn't work for any reason, email admin@pubrunn.app and we'll remove it manually.

Strava sync health is monitored automatically. If Strava is temporarily unavailable, your imports will retry — your connection and existing runs are left untouched. You can check the last sync time in Settings → Strava.

Pub Run Clubs is not affiliated with, endorsed by, or sponsored by Strava. Your use of Strava is governed by Strava's Terms of Service. For issues with Strava itself, see Strava support.

Safety and responsibility

Running and drinking both carry real-world risks. Please run responsibly, respect pub staff and other customers, and follow local laws. Pub Run Clubs is not responsible for the conduct of individual clubs, organisers, or venues.

Data requests

You can download a copy of your data at any time from Settings → Your data. For other data or deletion requests, email admin@pubrunn.app.

You may also want to read our Terms of Service or Privacy Policy.